Calibration & RMAs

North Atlantic Industries (NAI) offers expert calibration, repairs, and upgrades for all of its products. These are performed at NAI's state-of-the-art ISO 9001:2008/AS9100:2009-certified facility in Long Island, New York. NAI's factory-trained technicians calibrate to ANSI standard ANSI/NCSL Z-540-3 in an environmentally controlled area. All standards utilized in the calibration process have accuracy traceable to NIST. Equipment calibrations at manufacturer-recommended intervals will keep your unit running like new.

If you would like to submit your equipment for calibration, repair, or upgrade, please use our Online RMA System.

Return Material Authorization (RMA)

If you’re requesting an RMA, please visit our Online RMA System and provide a detailed description of failure. One of our technical support representatives will be in contact with you shortly.

All units returned to NAI must have an RMA number; NAI is not responsible for any loss or damage caused to equipment received without an NAI-issued RMA number.

The customer accepts responsibility for all shipping charges for the return of goods to NAI. NAI will pay return shipping charges to the customer’s location in the event that the equipment is repaired or replaced within the warranty period.

Evaluation Services

Evaluation services are available upon request for a fee. Please visit our Online RMA System to submit an evaluation request.

View Repair Policy