Long-term Service and Support
NAI provides the highest level of service and long-term support to our customers. Our primary goal is to make the purchasing decision process as seamless as possible. To help achieve this goal, a full line of support aids is available and can be downloaded directly from the website. These tools include software drivers and libraries, product manuals, data sheets, product specifications, applications notes, and FAQs.
Calibration and Repairs
We offer expert calibration, repairs, and upgrades for all products. These services are performed at a state-of-the-art ISO 9001:2008/AS9100:2009-certified facility in Long Island, New York. Factory-trained technicians calibrate to ANSI standard ANSI/NCSL Z-540-3 in an environmentally controlled area. All standards utilized in the calibration process have accuracy traceable to NIST. Customers can submit their equipment for calibration, repair, or upgrade by using our Online RMA System.
Product Support – 15+ Years
We are committed to long-term support practices. Our automated change notification system informs customers of ECOs, so they can approve any change notification before implementation. Also, there is no cost to maintain items beyond production. Today, NAI provides 15+ years of product support with many products 20-to-30 years old still being supported.
In addition to these tools, customers may contact our staff of Application Engineers regarding questions or technical issues.
Contact us between the hours of 9am-5pm Eastern (UTC-5) at: +1 (631) 567-1100 for Sales or Technical Support.