Capabilities

Engineering

NAI employs an extremely talented, world-class team of engineers that take advantage of the latest techniques in designing products that have achieved industry leadership. Working closely with our customers, NAI’s engineering team can tailor a creative solution while retaining the advantages of COTS products. NAI frequently acts as an extension of the customers’ engineering team, providing the most appropriate COTS or modified COTS solutions.

Quality

We exercise uncompromising integrity and quality in everything we do. Attention to quality is reflected in our investments in R&D, software design tools, state-of-the-art manufacturing, test and verification equipment as well as IT infrastructure. From specification through design, development and manufacturing, NAI commits itself to continuous quality improvement to help drive us toward our goal of exceeding customer expectations.

NAI is certified to both the ISO9001:2008 and AS9100:2009 Quality System Standards. In addition, NAI meets the requirements of Government Specification MIL-I-45208A and Federal Aviation Regulations FAR21 AND FAR 45.15. All quality procedures are documented in detail in our Quality System Procedures (QSP) manual.

Manufacturing /Continuous Improvement Initiatives

Only certified suppliers are used to build NAI’s circuit boards. To assure the highest quality, we perform final product assembly, special processing, final electrical tests as well as Quality Assurance and Service and Support. Our manufacturing team has adopted lean-based philosophies and continuous improvement initiatives. Investments in green-based technologies such as process-controlled conformal coating and automatic, aqueous management systems demonstrate NAI’s commitment to operating in ways that are environmentally responsible and socially conscious. Featured in Manufacturing Today Magazine

Customer Satisfaction

Total Customer Satisfaction is our number one goal. We strive to make the purchasing decision process as seamless as possible for our customers. To help achieve that goal, a full line of support aids are available and can be downloaded directly from our website. These tools include software drivers and libraries, product manuals, data sheets, product specifications, applications notes, FAQ’s and an unrivaled product configurator that allows customers to configure board-level or system solutions –– tailored to their specific needs.

We provide the highest level of service and long term support to our customers. Expert calibration, repair, and upgrades are performed at our state-of-the-art ISO 9001:2008 and AS9100:2009 registered facility in Long Island, New York. Customers can submit their equipment for calibration, repair or upgrade by using our online RMA system. In addition to these tools, NAI maintains a staff of Application Engineers ready to answer customer questions and resolve technical issues.